Knowing how to calm a tense situation can make all the difference for both officers and the people they serve. This course gives officers the tools to de-escalate safely and effectively, helping prevent unnecessary force and build trust with the community.

You’ll learn practical skills to recognize when things might be about to get out of hand—and how to use communication and non-escalation tactics to keep them from boiling over. Real-life scenarios and interactive exercises bring these skills to life so you’re ready for whatever comes your way.

What You’ll Learn

  • Minimizing Use of Force
    Use de-escalation tactics to reduce the need for physical intervention—while staying in control.

  • Building Community Trust
    Learn how showing respect and empathy on calls strengthens relationships with the people you serve.

  • Thinking Clearly Under Pressure
    Develop decision-making skills that help you choose de-escalation first in high-stress situations.

  • Reducing Risk and Improving Morale
    See how effective de-escalation lowers the risk of complaints and lawsuits—and helps keep morale up.

  • Practical Application
    Build confidence by practicing these skills in real-world scenarios that reflect what you face on the street.

By the end of the course, you’ll be ready to handle even the most challenging encounters with confidence, balancing control with empathy. You’ll leave with the skills to keep everyone safer—yourself, your team, and your community.


Certificate: 4 Hour

Credit: In-service credit available in many states

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Course curriculum

  1. 1
    • Welcome to Blue to Gold University

    • Course Introduction

    • Meet your Instructor

    • Questions and Technical Support

  2. 2
  3. 3
    • Step 1: Contagious Calmness

    • Step 2: Don't Yell or Scream

    • Step 3: Show Respect

    • Step 4: Explain and Provide Options

    • Step 4: Explain and Provide Options, Continued

    • Step 5: Limit Demands

  4. 4
    • De-escalation

    • Self-regulation

    • Active Aggression

    • Step 1: Show Empathy

    • Step 2: Slow Things Down

    • Don't Forget Tactics

    • Step 3: Engage

    • Step 4: Reinforce Compliance

    • Step 5: Confirm Non-compliance

    • Seeing it in Action

  5. 5
    • Final Exam

    • Parting Thoughts

Course Reviews

⭐⭐⭐⭐⭐

  • Our courses are designed to be comprehensive, engaging, and well-structured delivered by a knowledgeable and passionate instructor.

  • Up-to-date, practical content that reflects industry trends and is presented in an easy-to-understand manner.

  • Collaborative opportunities, feedback, and assessment to facilitate student learning and progress tracking.

  • Our courses provide practical skills and knowledge that can be applied in real-life situations, with relevant examples, case studies, and exercises.

  • You will receive a certificate of completion.