Knowing how to calm a tense situation can make all the difference for both officers and the people they serve. This course gives officers the tools to de-escalate safely and effectively, helping prevent unnecessary force and build trust with the community.

You’ll learn practical skills to recognize when things might be about to get out of hand—and how to use communication and non-escalation tactics to keep them from boiling over. Real-life scenarios and interactive exercises bring these skills to life so you’re ready for whatever comes your way.

What You’ll Learn

  • Minimizing Use of Force
    Use de-escalation tactics to reduce the need for physical intervention—while staying in control.

  • Building Community Trust
    Learn how showing respect and empathy on calls strengthens relationships with the people you serve.

  • Thinking Clearly Under Pressure
    Develop decision-making skills that help you choose de-escalation first in high-stress situations.

  • Reducing Risk and Improving Morale
    See how effective de-escalation lowers the risk of complaints and lawsuits—and helps keep morale up.

  • Practical Application
    Build confidence by practicing these skills in real-world scenarios that reflect what you face on the street.

By the end of the course, you’ll be ready to handle even the most challenging encounters with confidence, balancing control with empathy. You’ll leave with the skills to keep everyone safer—yourself, your team, and your community.


Certificate: 4 Hour

Credit: In-service credit available in many states

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Course curriculum

  1. 1

    • Welcome to Blue to Gold University

    • Course Introduction

    • Meet your Instructor

    • Questions and Technical Support
  2. 2
  3. 3

    • Step 1: Contagious Calmness

    • Step 2: Don't Yell or Scream

    • Step 3: Show Respect

    • Step 4: Explain and Provide Options

    • Step 4: Explain and Provide Options, Continued

    • Step 5: Limit Demands
  4. 4

    • De-escalation

    • Self-regulation

    • Active Aggression

    • Step 1: Show Empathy

    • Step 2: Slow Things Down

    • Don't Forget Tactics

    • Step 3: Engage

    • Step 4: Reinforce Compliance

    • Step 5: Confirm Non-compliance

    • Seeing it in Action
  5. 5

    • Final Exam

    • Parting Thoughts

Course Reviews

⭐⭐⭐⭐⭐

5 star rating

Better Prepared to do My Job

Mark Hatz

Final question, Are you better prepared to do your job? Yes. This is a worthwhile course for anyone, even officers who have gone through de-escalation clas...

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Final question, Are you better prepared to do your job? Yes. This is a worthwhile course for anyone, even officers who have gone through de-escalation classes before. Repetition makes the concepts become second nature.

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5 star rating

knowladge

Brandi Jones

This class had very good information and it will be helpful moving forward. This kind of stuff is what I build my professionalism around. I am not the bigges...

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This class had very good information and it will be helpful moving forward. This kind of stuff is what I build my professionalism around. I am not the biggest person in law enforcement and this kind of stuff seems to help me more than people understand. It's helped me in so many different situations. I appreciate how you taught the class it kept me focused.

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5 star rating

It was a good a class and gave me more skills to use out ...

Mike Daugherty

The instructor did a great job presenting the material.

The instructor did a great job presenting the material.

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4 star rating

This class was great

Humberto Martinez

i learned a lot. Its about the minor details, especially when it comes to our line of work

i learned a lot. Its about the minor details, especially when it comes to our line of work

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5 star rating

Solid

Troy Wylie

Helpful information, very well presented, in manageable portions.

Helpful information, very well presented, in manageable portions.

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5 star rating

Excellent

Dan Hopkins

Another great class. I appreciate being talked to like a cop.

Another great class. I appreciate being talked to like a cop.

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  • Our courses are designed to be comprehensive, engaging, and well-structured delivered by a knowledgeable and passionate instructor.

  • Up-to-date, practical content that reflects industry trends and is presented in an easy-to-understand manner.

  • Collaborative opportunities, feedback, and assessment to facilitate student learning and progress tracking.

  • Our courses provide practical skills and knowledge that can be applied in real-life situations, with relevant examples, case studies, and exercises.

  • You will receive a certificate of completion.